Daleside Reteats Logo

FAQs

Frequently Asked Questions

Here are some of our most frequently asked questions.
If you have any other questions, please get in touch.

Accommodation

No, I’m sorry we don’t accept any type of pets at Daleside Retreats as we keep the holiday lets ‘pet free’ for guests with allergies. We also don’t have feathers in any of the cushions and bedding.

Mulberry Cottage: The rear bedroom has a king-size sleigh bed and therefore a footboard. The front bedroom has a super king bed which can be split into two singles if required. The super king doesn’t have a footboard and would be suitable for tall guests. Both are spacious rooms and our travel cot can be added to either bedroom upon request (please bring your own cot linen).

Spinners View: There is a bedroom on the lower floor with a king-size bed. The top floor bedroom has a super king bed which can be split into two singles if required. None of the beds have footboards.

Weavers Rest: Super king bed which can be split into two singles if required. No footboard.

We supply the following information, so our guests can decide if the accommodation is suitable for them:

Mulberry Cottage: has narrow steep stairs to the upper floor and steep stone steps to the garden at the rear. Walk in shower. No grab handles in bathroom.

Spinners View: Access is via an external staircase and there is also an indoor staircase with a turn in it. Walk in shower.  No grab handles in bathroom.

Weavers Rest: Ground floor access and apartment on one level, but a narrower than usual entrance door.  Walk in shower.  No grab handles in bathroom.

Mulberry Cottage : We supply a travel cot and Ikea high chair upon request. We can fit a stair gate at the top of the stairs and a sliding bolt to the door at the bottom of the stairs. We have a fireguard available, but this is not designed to be child-safe nor fixed, so we would suggest the wood burner isn’t used if you have small children with you. There are loose wires around and no socket covers or cupboard locks, so any small children would need to be closely supervised and remain the responsibility of the parents. There are steep stone steps at the rear of the property with a high drop from a planter there.

Spinners View: We do not accept children under 8 at Spinners View.  Access is via an external staircase and there is also an indoor staircase with a turn in it.

Weavers Rest: Children of any age are accepted. Ground floor access on one level, but a narrower than usual entrance door, so it may not be suitable for prams/pushchairs.  Shower only, no bath.  There are loose wires around and no socket covers or cupboard locks, so any small children would need to be closely supervised and remain the responsibility of the parents.

Mulberry Cottage: A maximum of 4 adults/children and 1 infant.

Spinners View: A maximum of 4 adults/children. No under 8’s

Weavers Rest: A maximum of 2 adults/children and 1 infant.

You can book by clicking on the ‘book now’ button on the top right of each page of our website. You will reach the booking details page, then will need to put the dates you require in the availability box at the bottom of the page.  You will then be taken through to our booking page.  The booking system will ask you for a few details and you can make your booking deposit via our secure Stripe payment system. Our terms and conditions can be found in the link on the foot of this page.

Mulberry Cottage:  We provide a guest guidebook electronically at https://hostful.ly/gffqckx and a paper copy in the cottage. 

Spinners View & Weavers Rest:  Our guest guidebook can be found at  https://hostful.ly/gmdcxlk 

If you have other questions, we are always available and you can contact us by phone, WhatsApp or email. We live just 30 minutes away.

Yes, we carry out fire risk assessments, electrical safety checks, gas safety checks, PAT testing and chimney sweeping at regular intervals. The wood-burning stove at Mulberry Cottage is HETAS certified. We have a heat alarm and 4 smoke alarms, all interlinked. There are also carbon monoxide detectors which are checked regularly. Full details of our fire safety measures are in our electronic guest welcome pack and a hard copy is in the property.

We can accommodate weekend breaks and midweek getaways, except in July and August when the minimum stay is 7 nights with arrival and departure on Saturdays. We offer a minimum stay of 4 nights at Easter/October Half Term and Christmas/New Year. A 3 night minimum is applicable the rest of the year.

After the booking has been paid in full, you will receive a pre-arrival email 7 days before your arrival date which includes confirmation of the booking information, travel directions and how to access the keys for the property.

Please let us know whether you require the super king bed split into two singles for your stay. We will also confirm whether any childcare equipment has been requested at Mulberry Cottage.

Check in is from 3pm on your arrival day and departure by 10am.

We do endeavour to offer some flexibility and early arrival and late check-out can sometimes be arranged, especially outside of high season. Contact us a week before your stay to check availability. It will depend on any bookings either side of yours.

We kindly request that you vacate by 10am on your day of departure, unless specifically agreed otherwise. This will ensure that we have time to prepare the property to the same high standard for the next guests.

Departing guests are requested to please close windows, lock the property and return the key to the key safe using the same code for access. You do not need to have cleaned the property before departure, but we ask you to put on the dishwasher for any remaining dirty items and leave the property as you found it.

Bookings

Yes, we take a 30% booking deposit upon booking and the remaining 70% is due 4 weeks before your arrival. We don’t take a damage deposit. You can pay for your booking securely on our website. We use the Stripe payment system.

Discounts automatically applied at the time of booking (not July/August):
– 4 night stay has a 15% discount
– 5 night stay has a 20% discount
– 6 night stay has a 30% discount
– 7 night stay has a 40% discount
All rates can be found by selecting the dates you are interested in via our booking system. 

We also offer regular additional discounts to subscribers to our mailing list.

If you cancel your holiday more than 4 weeks before it is due to start, then your deposit (30%) will be forfeited. 

If you cancel less than 4 weeks prior to the holiday, then the full balance remains due.

In the event that we can re-let the booking without loss of revenue, we will refund your balance payment (70%), subject to a £25 administration charge.
No refunds will be made once the holiday has started.

In the event of cancellation by us, for any reason, other than breach of these terms and conditions, then a full refund will be made.

We highly recommend that you take out your own holiday insurance to protect against unforeseen circumstances. If you need any information for your insurance provider, please get in touch.

If guests do not wish to travel and take up their booking at the property this is known as ‘disinclination to travel’ and we cannot refund or move dates under normal circumstances.


Should the guest have a valid reason for being unable to travel (e.g. long awaited hospital appointment) and we are given sufficient notice, we can try to resell the dates and offer something back to the guest if the dates are resold. This would be depending on the resale price of the dates and deduction of a £25 administration fee.

After you have paid your deposit, you may wish to change your dates. We will try to meet your reasonable requests. Any changes must be made at least 4 weeks before the holiday start date and be confirmed to us in writing/by email by the same person who made the booking. An administration fee of £25 will be charged for all changes to bookings.

If you cancel your holiday more than 4 weeks before it is due to start, then your deposit (30%) will be forfeited. 

If you cancel less than 4 weeks prior to the holiday, then the full balance remains due. 

In the event that we can re-let the booking without loss of revenue, we will refund your balance payment (70%), subject to a £25 administration charge. 

No refunds will be made once the holiday has started. In the event of cancellation by us, for any reason other than breach of these conditions, then a full refund will be made.

Travel

Mulberry Cottage: Yes, we have lots of easy parking on the roadside right outside the cottage. There are no restrictions on this section of Sun Street, so guests find parking straightforward and can usually park right outside the door.

Spinners View & Weavers Rest: Yes, we have private parking for 2 cars for Spinners View and 1 car for Weavers Rest.  Any further cars will need to be parked in the chargeable large shoppers car park, a couple of minutes walk away.

Mulberry Cottage: No, Haworth main street is a few minutes walk away and you will find shops, pubs , restaurants and cafes. There are lots of lovely walks from the door of the cottage. Keighley is on the national rail link and steam trains travel at weekends from Keighley to Haworth or taxis are available from outside Keighley station. There is also a bus travelling through Haworth frequently.

Spinners View & Weavers Rest: No, the apartments are in the centre of Skipton and just a minutes walk away, you will find shops, pubs , restaurants and cafes. There are lots of lovely walks from the door of the apartment too. Skipton is on the national rail link and taxis are available from outside the train station. There are also frequent local buses.

Property Facilities

Mulberry Cottage: We have gas central heating with radiators in every room. The heating can be boosted from the thermostat in the kitchen. We also have a wood-burning stove in the lounge. We supply a large basket of wood and kindling which should be enough for the first couple of nights. We also supply newspapers, firelighters, and matches. Further wood can be bought from the local hardware shop or local supermarkets.

Spinners View & Weavers Rest: Gas central heating with radiators in every room. The heating can be boosted from the thermostat in the kitchen.

No, sorry, we do not have the space available for bike storage.

Mulberry Cottage: Yes, the garden is enclosed and private. It’s a peaceful place to sit and you can often hear the steam train in the distance at weekends. We provide a rotary dryer for your washing.

Spinners View & Weavers Rest: Yes, there is a separate private, enclosed courtyard garden area with a table and chairs for each apartment.

Mulberry Cottage: There is a washing machine in the kitchen and we provide a rotary dryer in the garden for your washing.

Spinners View & Weavers Rest:  No, but there is a launderette just around the corner on Brougham Street should you need it.

Yes, we have a hairdryer in each bedroom and also a silicone mat for heated hair appliances.

Yes, we supply all towels and bedding. The towels are two per person and all bedding is 100% cotton and hypoallergenic (no feathers). We don’t supply cot bedding (at Mulberry Cottage) for hygiene reasons and guests are advised to bring their own.

We have a few sachets of tea, coffee and sugar available, so that you can have a hot drink when you arrive. We also leave a pint of milk as part of our welcome pack. We supply tea towels, a dishcloth and sponge and a few dishwasher tablets. You will need to bring your own laundry detergent (at Mulberry Cottage). There are a few cleaning materials under the kitchen sink.

Mulberry Cottage:  Yes, we have both available and stored in a cupboard in the lounge. We also have a rotary dryer in the garden with pegs and a laundry basket.

Spinners View & Weavers Rest:  Yes, both are available and the location is noted in the welcome book when you arrive.

We have a cafetière/French Press available at Mulberry Cottage.

Coffee machines are available at the Skipton apartments.

Yes, each wardrobe has hangers.

Yes, we have fast and free Wi-Fi throughout and internet TV’s.

Mulberry Cottage: No, I’m afraid we don’t have a private designated driveway and are next to a public highway and footpath, so don’t have a charging point. We don’t allow the charging of vehicles from the cottage as any cables would need to cross the footpath and would be a trip hazard. Electric vehicles should be charged at local designated charging points, of which there are many.

Spinners View & Weavers Rest:  We have a private EV charging point available which is charged separately via an app.  Full details are given on booking. 

Local Facilities
- Haworth

We are a short stroll to the bottom of Main Street which is at the end of Sun Street. It would take 4 or 5 minutes to walk to Main Street from the cottage.
Yes, we think there are some wonderful restaurants, pubs, and cafes to eat at in central Haworth and the surrounding area.  We have these suggestions in our guidebook at https://hostful.ly/gffqckx where there is also a map.

We have lots of suggestions of places to visit and local walks on the ‘Explore’ page of this website. Our guidebook at https://hostful.ly/gffqckx has a map and website links to the attractions.

We have lots of breathtaking (and famous) walks right from the door of the cottage including the ones exploring the wonderful Brontë moors. The start of the famous walks to the Brontë Waterfalls and Top Withens are just off Main Street, as is the walk to Penistone Hill. Many of our guests come to enjoy the fantastic walking routes in the area.

See the ‘Walks and Outdoors’ section of our ‘Explore’ page for more information.

There are two supermarkets in Haworth – the Spa and the Co-op, both close to Haworth station. There are larger supermarkets in Keighley such as Asda, Morrisons, Sainsburys and Aldi. Many do online orders and deliveries to Haworth. See our guidebook at https://hostful.ly/gffqckx for addresses of the supermarkets.

Local Facilities
- Skipton

The pubs, shops café’s and restaurants begin at the bottom of the road. Just go to the end of Alma Terrace and turn left and it’s all there. No need for a car.

Yes, we think there are some wonderful restaurants, pubs, and cafes to eat at in central Skipton and the surrounding area.  We have these suggestions in our guidebook at https://hostful.ly/gmdcxlk where there is also a map.  You can also find links on the ‘Explore’ page of this website.

We have lots of suggestions for places to visit.  You can also find links on the ‘Explore’ page of this website. Our guidebook at https://hostful.ly/gmdcxlk has a map and website links to the attractions.

We have many wonderful walks right from the door, including the Skipton Castle Woods walk. The Yorkshire Dales are only a short drive away, where there are lots of breathtaking walks through pretty villages and towns and along rivers. You’ll be spoilt for choice. See the ‘Walks and Outdoors’ section of our ‘Explore’ page for more information.

There is an M&S food just a 2 minute stroll from the apartments. For a bigger shop, there is a large Tesco and Morrisons supermarkets just a 5 minute drive away.  See our guidebook https://hostful.ly/gmdcxlk for addresses of the supermarkets.