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Terms & Conditions

The Holiday Contract

The following terms and conditions (the ‘booking conditions’) will apply to your booking. A contract between you and the owners of Daleside Retreats will come into existence when we accept your completed booking confirmation form and deposit or balance payment. The contract binds you and all the members of your party. Please ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking. Your booking cannot be passed to another party. 

Deposits

A non-refundable deposit of 30% of the holiday price is payable at the time of booking. Bookings made less than 4 weeks before your arrival date must be accompanied by the full amount of the holiday charge.

Payment

Card payments for the deposit can be made at the time of booking via the ‘book now’ link on our website www.dalesideretreats.co.uk. No additional charges will be passed on to you for these payments. No card details are held by ourselves. Payments can also be made by bank transfer or cheque by prior arrangement with ourselves. Please do not send cash by post.

Balance

If you have paid by card on our website, we will normally collect the remaining balance on the due date automatically. If you want to pay by a different card/method, please get in touch before your balance due date. The balance must be paid so as to arrive no later than 4 weeks before the commencement of your holiday. If the balance is not received or collection of the final balance from your designated card is rejected, then we will endeavour to contact you to obtain an alternative source of payment. If we cannot contact you, then your holiday will be treated as cancelled.

Cancellations

If you cancel your holiday more than 4 weeks before it is due to start, then your deposit (30%) will be forfeited. If you cancel less than 4 weeks prior to the holiday, then the full balance remains due. In the event that we can re-let the booking without loss of revenue, we will refund your balance payment (70%), subject to a £25 administration charge. No refunds will be made once the holiday has started. In the event of cancellation by us, for any reason other than breach of these conditions, then a full refund will be made.

Changes To Your Booking

After you have paid your deposit, you may wish to change your dates. We will try to meet your reasonable requests. Any changes must be made at least 4 weeks before the holiday start date and be confirmed to us in writing/by email by the same person who made the booking. An administration fee of £25 will be charged for all changes to bookings.

Use of Rented Property

Only those people listed on the booking form can occupy the property. The maximum occupancy is 4 people for Mulberry Cottage, 4 people for Spinners View and 2 people for Weavers Rest. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

Visitors

If you require day visitors, please notify us in advance (this is for insurance purposes). If the cottage is full, no more than 2 visitors at one time e.g. a total of 6 people for Mulberry Cottage. We reserve the right to decline accommodation and to require any unauthorised person to leave the property.

Arrival And Departure

We will email you a week before your arrival with full details for entry to the property. It is your responsibility to ensure you have any necessary arrival details and you must contact us if you do not. On your day of arrival, your accommodation is available from 3.00pm. In order for us to prepare for our next guests, we ask that you vacate your accommodation no later than 10.00am on your day of departure.

Late Arrivals

Unless we are previously notified, you must claim your accommodation by 9.00am on the day after your holiday was due to start, otherwise your booking will be treated as cancelled.

Checking Out

An end of stay clean and bedlinen/towels are included in the cost of your holiday. Departing guests are requested to please close all windows, lock the property and return the key to the key safe using the same code as for access. You do not need to have cleaned the property before departure, but we ask you to put on the dishwasher for any remaining dirty items and ensure the oven and hob are turned off. Please leave the property as you found it, removing rubbish and recycling to the designated outdoor bins provided. Excessive cleaning or damage to the hired bedlinen and towels will incur additional charges.

Smoking

Smoking is strictly forbidden inside the cottage (including any type of e-cigarettes). Please ensure you smoke outside and away from open windows or doors. We reserve the right to seek compensation (including consequential loss) for any damage and additional costs of cleaning (such as curtains) caused by smoking. Consequential costs may be incurred where it is not possible to remove the smell of smoke from the property prior to the arrival of the next guests, who subsequently demand compensation from ourselves.

Barbecues

Please ensure barbecues are used outside the property and away from outdoor furniture. Stay with barbecues at all times when lit to ensure safe operation. Please ensure used barbecues are disposed of safely once fully cooled.

Heating and Wood Burners

Heating is included in the hire charge, and also enough fuel and matches to start a fire in the wood burner (Mulberry only). Please do not tamper with the boiler controls in any way. If you are having problems, contact us. Please read the instructions provided in the property before operating the wood burner. Doors to the wood burner must be kept closed at all times once the fire is lit. Damage caused by wood burner doors being left open, whilst in use, will be charged.

Parties/Single Sex/Young Groups

No parties or events may take place at the cottage. Please inform us prior to booking, of a group booking (3 or more) from a single sex group or under 21’s. We reserve the right to refuse or terminate a booking where we feel that the comfort and enjoyment of our neighbours may be put at risk or compromised.

Disabled Guests

Due to the nature of our very old property, it is not possible to make the property accessible for those with physical disabilities.

Travel Cot, High Chair, Safety Gates

A travel cot and high chair can be provided upon request (Mulberry and Weavers). The travel cot is for a child UNDER 2 only. If a cot is booked, please remember to bring your own cot linen. A safety gate can be provided for the top of the stairs and a bolt for the door at the bottom of the stairs (Mulberry only). These will be fitted prior to your arrival, where requested. It is your responsibility to ensure fixings are tight prior to use. The safety gate can be hand-tightened and does not require tools.

Children

Please note that children remain the responsibility of their parents or guardians at all times.

Availability of Wi-Fi

Access to the internet wirelessly is provided by means of a broadband hub. Please bring your own laptop or wirelessly enabled device should you wish to use this service. The service is provided free of charge; it is for your personal use and is not a business service. In some circumstances, beyond our control, there may be times when the facility is unavailable. We are unable to offer refunds or pay compensation for any inconvenience caused by unavailability. The properties are in a rural area, so no guarantee is made of bandwidth speed and guests must not download any unlawful material as a condition of the service provision.

Electric Vehicle (EV) Charging

We do not have a private driveway at Mulberry Cottage and therefore do not have an EV charging point. It is explicitly forbidden to charge an EV from the cottage electricity supply. Any cable would cross a public footpath and cause a trip hazard in addition to risking the safety of the electricity supply to the cottage. If you are found to be charging an EV from the cottage, we reserve the right to terminate your stay, without compensation. Electric vehicles should be charged at local designated charging points, of which there are many.

Dogs and Other Pets

We keep our properties pet free for the comfort of guests with pet allergies. We do not allow any pets at all. Should you be found to have a pet at the property, you will be asked to vacate the property and no refund made.

Damages and Breakages

Please treat the facilities and accommodation with due care so that other guests may continue to enjoy them. Please also remove muddy shoes at the door and wear slippers or socks indoors. In the event that you notice damage/breakages in the property, please let us know immediately so that we can take the appropriate action. The property will be inspected at the end of the holiday and you may be charged for any loss or damage found.

Right of Entry

We reserve the right to enter the property at all reasonable times (including emergencies) for the purpose of inspection or to carry out repairs deemed necessary to the property or equipment. We will never enter the property without contacting you first.

Fire Safety

In addition to all forms of smoking, we prohibit the use of chip pans, deep fat fryers, candles and burners of any type in the property. Any forms of portable heating and electric blankets are also prohibited due to the increased fire risk.

The charging of E-bikes and Electric Vehicles is also not allowed on the property. If you bring electrical items with you, please ensure they are checked, deemed safe and operated correctly.

The properties have a regular Fire Risk Assessment. There are 5 interlinked smoke alarms and 2 carbon monoxide sensors fitted, in addition to various other fire safety measures. Full fire safety procedures are available in our digital guidebook and our guidebook in the property.

Unreasonable behaviour

No loud noise after 10pm. We reserve the right to terminate a holiday, without compensation, where the unreasonable behaviour of the persons named on the booking or their guests, may impair the enjoyment, comfort or health of neighbours nearby. No parties allowed.

Privacy and Cookie Policy

We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information, including the information you submit about yourself when making a Booking. By submitting your personal information to us, you agree to our use of that information in the ways described in our Privacy Policy.

We may publish reviews on our website which have been left on our Facebook page, Google page, Trip Advisor listing, Airbnb listing, Booking.com listing or VRBO listing.

Like many online services we use a feature called a ‘cookie’, which is a small data file that is sent to your browser from a web server and stored on your device’s hard drive. References in these Terms to ‘cookies’ also include other means of automatically accessing or storing information on your device. By agreeing to these Booking Conditions, you are providing your consent for us to use cookies in the ways described in our Cookie Policy, however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for detailed information on the types of cookies we use on the Site, the purposes for which we use each cookie, how you can disable and enable the use of certain cookies and the consequences of doing so.

Special Offers/Late Availability

From time to time, special offers or late availability discounts may be offered. These can only be honoured if confirmed at the time of booking.

Insurance

We strongly advise that a comprehensive travel insurance product, which covers cancellation, is taken out from a reputable insurer. We will not be held responsible for any loss incurred from theft, damage or loss to your belongings.

We are here to help

If you feel that you have any cause for complaint whilst on holiday, you must contact us within 24 hours of the problem. This must be done whilst you are still at the property so that it can be investigated as soon as possible and remedial action taken, if required. Under no circumstances will a claim for a refund or compensation be considered if it is raised after the holiday has ended and you have therefore denied us the chance to rectify the complaint. If any complaint cannot be resolved during your holiday, despite notifying us, you must write to us within seven days of your return with full details.

Limitation of Liability

We cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

If applicable, the maximum liability accepted by us will be the total cost of the holiday as paid by the guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

Force Majeure

We cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness (including Covid19), weather, epidemics, pandemics, acts of any government or public authority, or any other event outside our control. We highly recommend that you take out your own holiday insurance to protect against unforeseen circumstances.

Variation

We reserve the right to make reasonable amendments or additions to these terms and conditions without notice. Any subsequent variations will replace previous terms and conditions. Once a booking is made, the terms and conditions in place at that time will be applicable.

Contact: Mrs Julie King +44 (0)7770 766671 or stay@dalesideretreats.co.uk
Website: www.dalesideretreats.co.uk

Version – March 2024